We experienced a brief period of downtime affecting our public API in the EU region between 14:01 and 14:11 CEST on Monday, 27 July 2026. During this 10-minute window, customers may have observed intermittent HTTP 500 errors or request timeouts when calling our API endpoints.
The downtime was caused by an unexpected issue during a scheduled database migration. The migration process encountered a locking condition that temporarily blocked some API requests from reaching the database, causing connection exhaustion and subsequent errors until the migration completed and normal operations resumed.
The issue has been fully resolved and all API functionality has been restored. There is no ongoing impact to service availability. We are currently investigating the root cause to implement safeguards that will prevent similar incidents in the future. We apologize for any inconvenience.
Resolved
We experienced a brief period of downtime affecting our public API in the EU region between 14:01 and 14:11 CEST on Monday, 27 July 2026. During this 10-minute window, customers may have observed intermittent HTTP 500 errors or request timeouts when calling our API endpoints.
The downtime was caused by an unexpected issue during a scheduled database migration. The migration process encountered a locking condition that temporarily blocked some API requests from reaching the database, causing connection exhaustion and subsequent errors until the migration completed and normal operations resumed.
The issue has been fully resolved and all API functionality has been restored. There is no ongoing impact to service availability. We are currently investigating the root cause to implement safeguards that will prevent similar incidents in the future. We apologize for any inconvenience.
