This incident is resolved. Kombo Dashboard logins have been working reliably since our authentication provider deployed a fix on their side.
Between about 21:00 and 21:50 CET, customers in our EU and US regions saw failed logins and long loading times on the Kombo Dashboard. The Kombo API, Kombo Connect and syncs were not affected at any point, and no action is needed on your side.
As shared earlier, we have already started making changes to our authentication stack to make Dashboard access more robust and prevent issues like this in the future and have more planned. We will share updates as this work progresses.
We’re sorry for the disruption and thank you for your patience.
Resolved
This incident is resolved. Kombo Dashboard logins have been working reliably since our authentication provider deployed a fix on their side.
Between about 21:00 and 21:50 CET, customers in our EU and US regions saw failed logins and long loading times on the Kombo Dashboard. The Kombo API, Kombo Connect and syncs were not affected at any point, and no action is needed on your side.
As shared earlier, we have already started making changes to our authentication stack to make Dashboard access more robust and prevent issues like this in the future and have more planned. We will share updates as this work progresses.
We’re sorry for the disruption and thank you for your patience.
Monitoring
Kombo Dashboard logins are working consistently again. Frontegg, our authentication provider, has confirmed that they deployed a fix on their side. We are continuing to monitor the situation before we mark this incident as resolved.
Because this follows similar incidents in recent months, we have already planned a migration away from Frontegg so that issues with this provider can no longer affect Dashboard access. We will share updates on this as they become available.
The Kombo API was not affected at any point. We're sorry for the disruption and thank you for your patience.
Identified
Some Kombo Dashboard logins are succeeding again, but access remains intermittent. Frontegg, our authentication provider, appears to be recovering. We are continuing to monitor the situation and are in contact with their team.
Investigating
Customers in both EU and US regions are experiencing authentication failures and long loading times when accessing the Kombo Dashboard.
Frontegg, our third-party authentication provider, has reported degraded performance in its EU region (see Frontegg status), which serves Dashboard authentication for both regions. The Kombo API is not affected.
We are investigating the impact and will update this page as more information becomes available.
